Foley ranks in Top 10 on client service list

Foley & Lardner LLP has been recognized by The BTI Consulting Group as one of an elite group of firms serving the Fortune 1000 in the delivery of exceptional client service, ranking seventh on The BTI Client Service 30 list. The BTI Client Service 30 identifies the very best of those firms featured in the recently released 2011 BTI Client Service A-Team Report. As part of the report, Foley was also honored for having been on this list for eight years, which includes securing the number one position on the list last year. Foley & Lardner LLP has an office in Detroit with more than 40 attorneys.

Other firms that ranked among the Top 10 include Jones Day, Kirkland & Ellis, Sidley Austin, and Skadden, Arps, Slate, Meagher & Flom.

"Foley clearly demonstrates a strong commitment to providing best-in-class client service, and continually raises the bar in doing so with its innovative project management tools, ongoing client feedback programs and industry-specific training," said Michael Rynowecer, president of The BTI Consulting Group. "Its efforts have paid off; the firm has truly differentiated itself in the eyes of clients."

The BTI Client Service 30 represent the Top 30 firms among the 650 core law firms serving large and Fortune 1000 clients. BTI's rankings are based on individual interviews conducted by BTI with nearly 300 corporate counsel at Fortune 1000 companies to determine the 30 firms who make the list. Corporate counsel are asked to assess their outside firms according to 17 different criteria including legal skills, problem solving, anticipating client needs, delivering value, breadth of services and understanding the client's business. The firms that received the top scores across the board comprise The BTI Client Service 30.

"We feel privileged to have been recognized on this prestigious list for eight years, as it signifies our deep commitment to continually providing the high level of service our clients have come to expect and rely on," said Ralf Böer, chairman and CEO of Foley. "It is truly an honor that clients have recognized our efforts to bring them value through various initiatives including alternative billing and our budget management tool, and we sincerely thank them for their continued support."

Published: Fri, Dec 10, 2010