36th District Court announces Live Chat
The 36th District Court announced that beginning June 3 individuals will have the option to have their questions answered and receive information via live chat from the court’s website.
Chatting in real-time with a live, experienced court employee versus calling on the telephone or coming into the court is optional for the public, attorneys and all other justice system partners who have questions or need information relating to any matter in the court. There is no fee for using the live chat service. Individuals simply click on the live chat option from the court’s website to initiate the conversation. It’s quick, easy and individuals can instantly make inquiries no matter their distance from the court’s physical location.
“We continue to take a proactive approach to customer service and are very proud of the many improvements we have made in that area,” said Chief Judge Nancy Blount. “Providing the live chat option is another alternative we have implemented to enhance accessibility and deliver an added convenience to the people we serve.”
She added, “Although we are constantly working to make our website user-friendly, for those who find it challenging to maneuver through the site, live chat agents will be ready and able to assist and direct them instantly.”
“If we can apply any of the current technology being utilized in today’s business industry to benefit our court users, increase our efficiency and reduce or offset costs in other areas, we secure it,” said Court Administrator Kelli Moore Owen. “Live chat is one such piece of technology. It is a practical alternative for our users versus telephone calls, emails or traveling to the court to get their questions answered.”
She added, “We are so excited to launch the live chat option to the public and are confident it will prove to be a successful tool in improving response times and overall customer service.”
To chat with an agent, please visit the Court’s website at http://www.36thdistrictcourt.org/.
Judge reassigned amid allegations of abuse cover-up
DETROIT (AP) — A Michigan family court judge has been reassigned amid allegations she covered up evidence that her 11-year-old grandson was being beaten by his father.
Wayne County family court Judge Tracy Green has said she’s “done nothing wrong” and denies the allegations. Chief Wayne County Judge Timothy Kenny said Wednesday he’s taken Green off the abuse and neglect docket until cases of parental rights termination and criminal child abuse involving her 31-year-old son are resolved.
WJBK-TV reported Green’s grandson testified in March that the judge covered bruises on his face with makeup before he went to school. Green denied seeing bruises or covering them up.
The Detroit News reports Green for now will hear only juvenile delinquency cases. Kenny said he met with Green and she agreed with the docket change.
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