Michigan recognized as a top state for technology

For the sixth straight time, the Center for Digital Government has recognized Michigan with a grade of “A” for its utilization of technology to enhance customer service. The announcement was part of the center’s sixth biennial Digital States Survey, an evaluation of technology practices of all 50 states. 

As one of only two states to receive the top grade in each year of the survey, this year’s recognition reinforces Michigan’s status as a national leader in providing government technology services.

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government. Their Digital States Survey, conducted biennially in even years, is a comprehensive study that examines best practices, policies, and progress made by state government in their use of digital technologies to better serve their residents and streamline operations. States receive a letter grade, A through F, based on how effectively their IT efforts support priorities and policies, save money, provide benefits, offer solutions, and enable collaboration.

Earlier this year, Michigan was also recognized as a finalist for overall state government experience in the Center for Digital Government’s fourth annual Government Experience Awards. This year’s award honored U.S. governments that are leveraging innovative IT to enhance services and user experience during the pandemic. Michigan is a perennial standout, having placed in the top five states in 2017, 2018 and 2019 for Overall Government Experience during past award years.