LANSING – For the fourth year in a row, the Ingham County Circuit received high marks from the public regarding their experiences with the court. Using a survey that was administered in courts statewide, Ingham County Circuit Court asked court users questions about whether the circuit court was accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff.
“The public satisfaction survey is an important tool to help us improve the services we provide to the public,” said Chief Judge Janelle Lawless.
Highlights from the survey include:
• 90% of court users said they were treated with courtesy and respect by court staff.
• 84% of court users said the judge or referee treated everyone with courtesy and respect.
• 84% of court users said they understood what happened in their case.
• 80% of courts users were able to get their business done in a reasonable amount of time.
“We use the data from this survey to make management decisions that help better serve the public,” said Chief Judge Janelle Lawless. “It is important that every person who comes in contact with our Court be treated fairly and with respect. We are very pleased with the results of the survey. They reflect the hard work and commitment of our team at the Ingham County Circuit Court.”
Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to insure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2016, nearly 100,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.
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