Imposters demanding payments via prepaid card

Consumers Energy is warning the public about a  phone scam that demands customers quickly pay for utility payments over the phone using a Green Dot prepaid credit card.  

Reports of this scam have come from customers in Genesee County as well as the Grand Rapids area from callers claiming to represent Consumers Energy.
 
A typical scenario involves the caller, who can speak in English and Spanish, demanding payment for a Consumers Energy bill within an hour, and telling the customer to purchase a Green Dot prepaid credit card available at drug and food stores.  Customers are then directed to call an 866 toll-free phone number to pay the utility bill with these cards.
 
Residential or business customers who believe they may have been victims of this scam or who have related concerns should call Consumers Energy at 800-477-5050.  

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