For fourth year in a row, people are very satisfied with Muskegon courts

For the fourth year in a row, the 60th District Court and 14th Circuit Court have received high marks from the public regarding their experiences.

Using a survey that was administered in courts statewide court users were asked questions about whether they find the court to be accessible, timely, fair, and if they were treated with courtesy and respect by judges and court staff.

“The very essence of our mission is to serve the people of our community, so their views are critically important in helping us make decisions on how we improve court operations,” said District Court Chief Judge Raymond J. Kostrzewa. “I’m very pleased with the results of this survey and very proud of the hard work put in by our team at the 60th District Court. But there is always room for improvement, and we remain committed to becoming even more efficient while continuing to improve service to the public.”

Highlights from the District Court survey include:

91% of court users said they were treated with courtesy and respect by court staff - up from 89% a year ago.

77% of those appearing for a hearing or a trial said the way the judge or magistrate handled their case was fair - up from 70% a year ago.

79% of the court’s users stated that they were able to get their business done in a reasonable amount of time - up from 76% a year ago.

Circuit Court Chief Judge William C. Marietti added, “I would like to congratulate the court staff on the results of this survey.  We are all here to serve the public and recognize that most of the people who have contact with the courts do not do so by choice.  While the survey results are encouraging, we also realize that there is ample room for improvement and will rededicate our efforts to provide justice in every case in a manner that is respectful towards those who come before us.”

Highlights from the Circuit Court survey include:

94% of court users said they were treated with courtesy and respect by court staff - up from 90% a year ago.

81% of those appearing for a hearing or a trial said the way the judge or magistrate handled their case was fair - up from 72% a year ago.

84% of the court’s users stated that they were able to get their business done in a reasonable amount of time - up from 83% a year ago.

Nearly half of all respondents were parties to an active case. The remainder of respondents included attorneys, agency employees, jurors, witnesses or family/friends of litigants.

“The data from this survey is an important to in helping us make management decisions that better utilize our staff and better serve the public,” said 60th District Court Administrator Patrick A. Finnegan. “Our goal is for every person who visits the Hall of Justice to leave knowing that their court is accessible, efficient, and above all, fair.”

Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to ensure accuracy, the survey enables courts to identify strengths, provide feedback to employees and target areas for improvement. 

The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2016, nearly 100,000 surveys were completed in courts throughout Michigan.

Visit www.courts.mi.gov for more information.
 
 
 
 

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