State leads way in digital government

The State of Michigan earned its second consecutive "A" grade in the Digital States Survey. The biannual survey, which is conducted by e.Republic's Center for Digital Government based in California, evaluates the digital technology practices of all 50 states. "Michigan is recognized as a national leader in information technology," said Governor Rick Snyder. "We have harnessed technology to improve both efficiency and cost effectiveness. This latest honor shows that we are leading the way among the states." Michigan and Utah earned the only As awarded in the process. The judges found that Michigan used modern technology to achieve operational efficiencies and strategic priorities under nimble leaders. They also said Michigan has engaged in meaningful collaboration and used performance measures and metrics to evaluate operations. "We are fortunate to have a governor who understands the important role of technology," said John Nixon, director of the Department of Technology, Management and Budget. "Today, we have to rely on advanced technology to bridge the gap between a smaller state workforce and growing citizen demand." David Behen, Michigan's chief information officer, credits Michigan's success to its use of innovation and shared services and its strong commitment to customer service. "Technology is pivotal to moving Michigan forward," Behen said. "This top grade in the Digital States Survey is even more proof that our IT service to the state's agencies, citizens and businesses is a leading model across the country." The Digital States Survey is the nation's original and only sustained assessment of state use of information and communications technology. Michigan earned "A" grades in both 2012 and 2010. For additional information about the survey, visit http://www.govtech.com/enterprise-technology/50-State-Report.html. Published: Wed, Oct 10, 2012