Communication in ADR


– Photo by John Meiu

The State Bar of Michigan’s Alternative Dispute Resolution Section presented “Negotiation, Persuasion and High Stakes Decision-Making for Mediators—What the Research Teaches Us” on Tuesday, June 19, at the Auburn Hills campus of Western Michigan University Cooley Law School.

The program featured Dr. Elizabeth Stokoe, a professor of social interaction in the Department of Social Sciences at Loughborough University, United Kingdom. Outside the university, she runs workshops with doctors, mediators, sales people, police, and other professionals using her research-based communication training method called the “Conversation Analytic Role-Play Method.”

In Part 1 of the training, the goal was for mediators to gain insight into communication practices that work to persuade, overcome resistance, and shape decision-making when parties are emotional and where conflict is high at the mediation table. In Part 2, the program emphasized solution focused questions and their role in bringing about agreement.


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